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© 2026 PetSure. All rights reserved. PetSure is operated as a sole-trader business from 70 Stratford Road, Salisbury, SP1 3JN, United Kingdom.

Last updated: 6 September 2026

Privacy policy

This notice explains how PetSure (“PetSure”, “we”, “us”) collects and uses personal information when you visit our store, contact us or place an order. PetSure is the data controller. Our contact details are 70 Stratford Road, Salisbury, SP1 3JN, United Kingdom and tokgenmarketing@gmail.com.

Information we collect

We may collect your name, billing and delivery address, email address, telephone number, order and return details, communications with us, device and browser information, IP address, cookie identifiers, store activity and marketing preferences. Payment providers process your full payment details; we generally receive transaction status and limited payment information rather than full card data.

How and why we use it

We use personal information to provide our store and fulfil orders, take payment, arrange delivery, provide customer support, prevent fraud, keep business and tax records, improve our services and comply with law. Our lawful bases may include performing our contract with you, complying with legal obligations and our legitimate interests in operating, securing and improving PetSure. We use consent where required, including for certain cookies and marketing.

Who receives it

We share information only where reasonably necessary with service providers such as Shopify, payment processors, technology and analytics providers, customer-support tools, fulfilment partners and delivery carriers. Because products ship from China and we serve customers in the UK and US, order information may be processed outside the UK. Where UK data-protection law requires it, we use recognised safeguards for international transfers.

Retention and security

We retain information only for as long as reasonably required for orders, support, legal, accounting, fraud-prevention and dispute purposes. We use reasonable organisational and technical safeguards, but no online service can guarantee absolute security.

Your rights

Depending on applicable law, you may ask to access, correct, erase, restrict or receive a copy of your information, object to certain processing, or withdraw consent. You may unsubscribe from marketing using the link in an email or contact us. UK customers may complain to the Information Commissioner’s Office at ico.org.uk.

Children and changes

Our store is not directed to children and we do not knowingly collect personal information from children. We may update this notice as our services or legal duties change; the date above shows the latest revision.

Last updated: 6 September 2026

Refund & returns policy

Your 14-day cancellation right

If you are a UK consumer buying online, you may tell us that you wish to cancel an eligible order within 14 days after the goods are delivered, without giving a reason. Email tokgenmarketing@gmail.com with your name, order number and a clear cancellation statement. You then have a further 14 days to send the goods back.

Return condition and postage

You may inspect goods as you would in a shop. Please return them complete, with included accessories and, where reasonably possible, original packaging. We may reduce a refund to reflect diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and function. For a change-of-mind return, you pay the direct return-postage cost. Contact us before posting so we can provide the correct return instructions and destination; do not return goods to the Salisbury contact address unless we confirm it.

Refund timing

We will refund eligible payments, including the least expensive standard outbound delivery charge offered, within 14 days after we receive the returned goods or evidence that you sent them, whichever is earlier. We may withhold the refund until then. Refunds are normally made to the original payment method.

Faulty, damaged or incorrect goods

Contact us promptly with your order number and clear photographs where appropriate. Your statutory rights are not affected. Where goods are faulty, not as described or incorrectly supplied, we will provide an appropriate remedy and cover reasonable return costs where the law requires us to do so.

Exceptions

Cancellation rights may not apply to goods made to your specifications, personalised goods, or sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, where the legal exception applies. This does not remove rights relating to faulty goods.

Cancellation form

You may email: “I hereby give notice that I cancel my contract for the sale of [goods], ordered on [date] and received on [date]. Name: [name]. Address: [address]. Order number: [number].” A signature is needed only if sending the notice on paper.

Last updated: 6 September 2026

Shipping policy

PetSure currently delivers to addresses in the United Kingdom and United States. Orders are fulfilled and dispatched from China.

Delivery estimates

Delivery commonly takes around five days on average, but this is an estimate rather than a guarantee. Customs processing, carrier disruption, public holidays, weather, remote locations and peak periods can affect delivery. Any delivery estimate shown at checkout or in your confirmation applies to that order. Unless a different period is agreed, UK consumer orders will be delivered without undue delay and no later than 30 days after the contract is made.

Charges, tracking and address accuracy

Available delivery charges are shown before you place your order. Where tracking is available, details will be sent to the contact information supplied. Please check the delivery address carefully; contact us immediately if it is wrong. We cannot promise an amendment after dispatch.

Customs and taxes

Prices and charges presented at checkout will show the amounts collected by us. International shipments may be subject to local customs procedures or charges where applicable. We will not ask you to pay an undisclosed mandatory charge to us after checkout. Contact us before ordering if you need clarification for your destination.

Delay or loss

If an order is materially delayed, damaged or appears lost, email tokgenmarketing@gmail.com with your order number. Risk remains with us until goods are delivered to you or a person you identify, except where you independently arrange a carrier not offered by us.

Last updated: 6 September 2026

Terms of service

These terms apply when you use the PetSure website or buy from us. PetSure is a sole-trader business operating from 70 Stratford Road, Salisbury, SP1 3JN, United Kingdom. Contact: tokgenmarketing@gmail.com.

Using the store

You must use the store lawfully and provide accurate information. Product images and colours may vary slightly between screens, but we aim to describe goods accurately. Nothing on the site is veterinary advice; follow product instructions and seek professional advice where appropriate for your pet.

Orders and payment

Your order is an offer to buy. We acknowledge receipt electronically, but acceptance occurs when we confirm acceptance or dispatch the goods. We may reject or cancel an order before acceptance for reasons such as unavailability, pricing error, suspected fraud or delivery restrictions, in which case amounts paid will be refunded. Prices and applicable charges are shown before the order is submitted.

Delivery, cancellation and returns

Delivery is governed by our Shipping Policy. UK consumer cancellation, return and refund rights are explained in our Refund & Returns Policy. Those policies form part of these terms.

Faulty goods and liability

Goods must be as described, of satisfactory quality and fit for purpose where applicable. Nothing in these terms excludes rights or liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or statutory consumer rights. Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was made or for business losses incurred by consumers.

Intellectual property and third parties

Store content, branding, design and original materials are owned by or licensed to PetSure and may not be copied or commercially exploited without permission. Third-party services and links have their own terms and policies.

Law and disputes

These terms are governed by the laws of England and Wales. If you are a consumer elsewhere, you retain mandatory protections available under the law of your home jurisdiction. Courts with jurisdiction under applicable consumer law may hear disputes. Please contact us first so we can try to resolve any concern.

PetSure customer care

Contact information

Trading name: PetSure

Business type: Sole trader

Business address: 70 Stratford Road, Salisbury, SP1 3JN, United Kingdom

Email: tokgenmarketing@gmail.com

Please include your order number when contacting us about an existing purchase. This is our business contact address; request return instructions before sending any goods.

Website information

Legal notice

This website is operated under the trading name PetSure by a sole trader at 70 Stratford Road, Salisbury, SP1 3JN, United Kingdom. Contact: tokgenmarketing@gmail.com.

We take reasonable care to keep site information accurate and available, but availability may occasionally be interrupted and non-material errors may occur. Product availability, prices and promotions can change before an order is accepted. PetSure names, graphics, photography, copy and site design may be protected by intellectual-property rights. Unauthorised commercial reproduction is prohibited.

Nothing in this notice limits statutory consumer rights or liability that cannot be limited by law.

Last updated: 6 September 2026

Cookie policy & preferences

Cookies and similar technologies help the PetSure store function, remember choices, protect checkout, understand store performance and—where you consent—support analytics or relevant marketing.

Cookie categories

Strictly necessary: required for features such as security, basket contents, checkout and network operation. These generally do not require consent. Preferences: remember choices. Analytics: help us understand visits and improve the store. Marketing: may measure campaigns or tailor advertising.

Where required by UK law, non-essential cookies should not be placed until you take a clear positive action to consent. You can reject or change non-essential choices through the store’s cookie-preference control when available, and can also manage cookies in your browser. Blocking essential cookies may prevent parts of the store from working.

Helpful answers

Frequently asked questions

Where do you deliver?

We currently serve the United Kingdom and United States.

How long does delivery take?

Delivery takes around five days on average, although this is an estimate and delays can occur.

Can I return an item?

Eligible UK online purchases have a 14-day cancellation window after delivery. See the Refund & Returns Policy for the full process and exceptions.

Where do orders ship from?

Orders are fulfilled and dispatched from China.

How do I get product help?

Email tokgenmarketing@gmail.com with your order number and a description of the issue.

Order updates

Track your order

Use the tracking link in your dispatch email for the latest carrier update. Tracking may take a short time to activate after dispatch.

If you cannot find the email or the tracking has not updated, contact tokgenmarketing@gmail.com with your order number and the email address used at checkout.

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Products

Petsure Dual Action Grooming Glove

Petsure Dual Action Grooming Glove

Regular price £29.99 Sale price £15.00
PetSure Road Nest Car Cover

PetSure Road Nest Car Cover

Regular price £99.99 Sale price £70.00
PetSure RoamTag GPS Tracker

PetSure RoamTag GPS Tracker

Regular price £69.99 Sale price £50.00
PetSure Steam Glow 3-in-1 Grooming Bundle

PetSure Steam Glow 3-in-1 Grooming Bundle

Regular price £49.99 Sale price £29.99

Exclusive multi-pet offer

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